FAQs

Orders are processed as quickly as possible, typically within 1-3 business days of placing your order. We use Australia Post or another appropriate courier for deliveries throughout Australia. Courier and post delivery times vary and we cannot guarantee delivery by a certain date so we recommend you allow plenty of time for your order to reach you, particularly if you live in WA or regional areas. If you need an item urgently, please opt for Express Post at the checkout, if this is not available contact us at admin@desertrosecamping.com and we can advise (or quote) on the quickest (or cheapest) expedite courier.

If you are not at home to accept your delivery, then a card may be left and your parcel will be available for collection from your nearest Australia Post or courier affiliated office. If you would like the courier to leave your package without signing, please ensure you leave this instruction when you checkout. If you choose to have an order left without a signature, Desert Rose Camping is not liable for any missing or damaged items.

Desert Rose Camping wants you to feel completely satisfied with your purchases made online. If the item is not what you expected – the wrong colour, size – it can be returned for an exchange or credit.

Please note that an item will only be accepted for exchange or credit note under the following conditions:

• The item is unused, unworn and in brand new condition with packaging intact and the original labels attached.
• A copy of a valid receipt is included with the return.
• The item is returned within 14 days of the receipt date.

Please note that all conditions must be strictly adhered to in regards to returns and exchanges and that exchanges will not be accepted under any conditions if you fail to meet these requirements.

We always inspect our goods to ensure our highest quality standards are met. Many of our products are made from natural products such as canvas. Any variations or marks naturally occurring in these materials are intended. If, however, you receive faulty or incorrect items, we will gladly pay the postage costs for a replacement.

If you wish to return something, please email admin@desertrosecamping.com

Our gear is covered by a 3 year warranty from the day they were bought, when used under normal conditions and for the purpose intended.

To get the most out of your Desert Rose Camping gear, try not to over-pack or put things under unneccesary stress. 

This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.

In order to make a warranty claim, you need to have purchased your Desert Rose Camping gear through our website and you must provide proof of purchase.

HOW DO I MAKE A CLAIM?

Please email admin@desertrosecamping.com with your order details and a description of the fault or damage. Including photographs of any fault helps a lot in speeding up claims.